About Us

Malnad Basket has been a neighborhood staple since 2019. Since then, we’ve been providing you with authentic Malnad food at affordable prices. Today, Malnad Basket is a proud manufacturer of Wood Cold Pressed Oils and retailer of traditional and authentic Malnad Foods. We extract all varieties of oils using traditional wood machines and filtered naturally.

Terms and Conditions:

This website is operated by Malnad Basket. Throughout the site, the terms “we”, “us” and “our” refer to Malnad Basket. Malnad Basket offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

Customer Registration and Privacy Policy

The platform provides the registration process to better serve its customers and may collect the following personally identifiable information to better serve you now or in the future:

Name including first and last name
Email address
Mobile phone numbers and contact details
Postal pin code
Personal demographic profile such as your age, gender, occupation, location, education, address and contact details.

The Customer agrees to receive promotional and transactional communication, text messages, mobile notifications, phone calls and newsletters. The Customer can opt out by contacting the customer service at malnadbasket@gmail.com. We will never sell or provide your information to third party companies or outside agencies for commercial purposes. However, the Site may contain links to other web sites that we do not manage directly such as Google Analytics used to understand and optimize users behavior. Malnad Basket shall not be responsible for the privacy policies of such external web sites.

Who Can Register

Malnad Basket grants customers limited access rights for personal use on this site and not to download (other than page caching) or edit any portion of it. The access to this site is for personal use of the Customer and not for any commercial use or to access its contents to collect and use of product listings, descriptions, or prices; any derivative use of this site or any use of data mining, robots, or similar data gathering and extraction tools. No portions of this site may be reproduced, duplicated, copied, sold, resold or otherwise exploited for any commercial purpose without express written consent of Malnad Basket.

Any unauthorized use automatically terminates the permission granted by Malnad Basket.

Order Cancellation

A Customer can opt to cancel order within 1 hour for the order placed either online or by calling our customer service and receive refund of advance paid if any.

Right to Modify Terms & Conditions of Service

Malnad Basket reserves unconditional right to modify terms and conditions of transacting business on www.malnadbasket.com without any prior notification and consent of customers. When a registered customer accesses www.malnadbasket.com he or she is deemed to have accepted the latest version of the Terms & Conditions on the Site.

Policies

Privacy policy

This Privacy Policy describes how Malnadbasket.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”.

Shipping Policy

We are committed to delivering authentic malnad products and oils to your doorstep in a timely and efficient manner. Please familiarize yourself with our shipping policy outlined below:

Shipping Areas:
We currently offer shipping throughout all major location in India.
If your location is not within our shipping areas, we apologize for the inconvenience and are unable to fulfill your order at this time.

Order Processing Time:
Once your order is placed and payment is confirmed, we will process and prepare it for shipment.
Our typical order processing time is 3 days, excluding weekends and holidays.
Please note that during peak seasons or promotional periods, processing times may be slightly longer due to high order volumes.
Customers who are ordering on weekends (Saturday / Sunday) orders will be dispatched from next working day.

Shipment Methods:
We work with reputable shipping carriers to ensure the safe and timely delivery of your products.
The specific carrier and shipping method used for your order may vary based on factors such as destination, package weight, and shipping preferences.

Estimated Delivery Time:
The estimated delivery time will depend on the destination and the chosen shipping method.
Standard shipping generally takes between 2–7 days to arrive after the order has been processed.

Please note that these are estimated delivery times, and actual delivery may be affected by unforeseen circumstances or delays caused by the shipping carrier.

Refund Policy

We take pride in delivering the finest quality products and ensuring customer satisfaction. In the event that you are not completely satisfied with your purchase, we have a refund policy in place. Please review the details below:

Customer Note:
For Order related issues such as payment failures / Payment success but Order not getting confirmed We request the customer to connect with our Support team via WhatsApp +91 9740006003 with (Payment photo proof / Message Proof / Mail id used while ordering).

Eligibility for Refund:
Refunds are applicable for the following scenarios:
a) Damaged Product: If the product arrived in a damaged condition due to shipping or handling.
b) Wrong Product: If you received a different product than what you ordered.

Notification and Timeframe:
To request a refund, Please contact our customer support team at the within 3 days through Call or WhatsApp +91 9740006003 or write to us at malnadbasket@gmail.com to initiate the refund process.
We recommend providing relevant details such as your order number, a description of the issue, and any supporting evidence like photographs & Video(*Mandatory).